Most customer strategy projects begin by generating insights through a survey or questionnaire. At Quantum Sight, we believe that listening before you ask questions is the real first step. We begin by “listening” to your sales, behavioral, social and third-party data to better understand the dynamics of your business. We then develop the factual foundation upon which we ask design further inquiry. This approach leads to better questions and stronger, less risky strategies.
Our approach has 3 key benefits.
1. More insightful questions which drive deeper insights.
2. Strategies supported by stated and behavioral data.
3. Financially sound business cases to support strategies.
Learn how we applied our Listen First approach to help Novant Health drive better employee experiences and retain valuable talent.
VOICE OF THE CLIENT
"Quantum Sight brought a novel data-driven approach to our Team Member Experience Project. This helped us better focus on opportunities, objectives, and areas for further research. It was especially helpful, when prioritizing, to have deep insights and data to work with. Great value too!"
Eric Gutierrez - V.P Total Rewards